What customers say:
⭐ “Scott really did a great job going above and beyond with making things right after I had several problems with a PC I had recently purchased. He was very knowledgeable and has experience with both PC and Apple. Thanks again Scott! Excellent Samsung Galaxy A55 5G battery replacement service.” – Review
⭐ “My dell Pc lost Power but was still under warranty. Popped into BestBuy to check in the power adapter before shipping PC & adapter back to Dell. Scott checked in seconds and said it was the power adapter. Also told us where to find a replacement in store. At checkout Brit was also really helpful. Great service BestBuy. Excellent Samsung Galaxy S25 Plus battery replacement service.” – Chris
⭐ “FYI – if you’re not a totaltech member you should be one. I just had Windows 11 rebuilt for free on my new laptop that I bought back in September for FREE!! Yes, I know that it’s still under warranty, but because I’m a totaltech member I saved so much money. Also, the associates here were very customer service focused and friendly. They explained everything so that I had a good understanding of what was going on and what needed to be done. I Excellent Samsung Galaxy S25 Ultra battery replacement service.” – Nicole
⭐ “I just wanted to say that Darla the Geek squad manager is fantastic! She resolved an extremely frustrating situation. After 6 hours on the phone with best buy! Her abilities to resolve the situation and come up with a solution was top Notch. I have been shopping here for over 20 years! This was the best customer relations resolved issue I have ever dealt with. She additionally trained Xavier the new geek squad agent hire exceptionally well! He spent over 2 hours trying to resolve this issue with my phone and came up with multiple solutions when the system errors were going down resulting in alot of issues on my total tech and my phone in general. I was super frustrated and this team was able to deliver promptly thank you guys ! Excellent Samsung Galaxy A34 5G battery replacement service.” – J
⭐ “I don’t care what people say, that girl works her tail off. She’s bombarded by people all day and still has a pleasant attitude and fixed my phone in a speedy manner. People are standing in line rolling their eyes at the poor girl. You can see she’s running back and forth between people, cut her some slack (.. she probably CAN see you, so you’re just adding to the problem). I wish I caught her name but I didn’t want her to think I was writing a bad review and ask again. She deserves a raise IMO. I don’t know about these other experiences but I saw her patiently explain things to an older couple multiple times, and they just didn’t understand at no fault of her own. She still managed to deal with about 4 other groups at that same time. Best Buy! Open your eyes! You have people standing around literally doing nothing while this girl sinks! I know it’s separate departments but geesh! She’s got glasses and that’s about all I can say for sure, but she’s the reason I’ll go back for help in the future. Excellent Samsung Galaxy A53 5G battery replacement service.” – Rachel
⭐ “I really appreciate the help I was given by Matt. The LCD on my husband’s phone broke and we couldn’t unlock the phone to do a data transfer of his photos. But thanks to Matt, he kept going at it til we got the stuff transfered onto the new phone and didn’t give up til it was done. He’s great at what he does and I do recommend him to anyone who needs help with their devices Excellent Samsung Galaxy S25 Ultra battery replacement service.” – Gothic
⭐ “I tried for hours to unlock my phone after forgetting the password. Geek squad did this in minutes and for free! Thank you 👍 Excellent Samsung Galaxy A55 5G battery replacement service.” – kate
